This document identifies the Covid-19-related risks that we might encounter when delivering our professional mobile massage and sport therapy services.

We have identified and tackled potential risks: 1. Before appointments take place, 2. When travelling to appointments, 3. During the delivery of service, 4. After appointments. We’re making the findings and strategies outlined in this document publicly available on our website as recommended by the government guidance.

Before the appointment


  • Client or someone from the household is infected with Covid-19 or is in close contact with an infected person
  • Client within vulnerable population
  • Client unaware of transmission risks and additional hygiene measures needed

Mitigating actions:

As per government guidelines, we are communicating with clients at multiple touch points of their booking experience to make sure they: (a) do not show any symptoms; (b) haven’t been in contact with someone showing symptoms; (c) haven’t been abroad in the last 14 days, (d) understand additional hygiene measures and that the use of PPE will be required for their treatment. This includes but isn’t limited to: email and text notification on the day of the booking to remind them to cancel with no charge in case of exposure to the virus or showing symptoms. Contraindications for booking updated to include vulnerable populations and available on our website with adequate sign posting.

All safety recommendations and considerations for before and after bookings  are publicly available on our website with adequate sign posting.

When travelling to appointments

Jenkins Soft Tissue Therapy does not have an external clinic therefore, the therapist has to travel to their clients’ homes to perform their services.


  • Contamination through touching doorknobs and other contaminated surfaces upon arrival and departure from client’s home.
  • Contamination risk when transferring equipment from client’s home to the therapist’s car.

Mitigating actions:

Service etiquette updated to include the following recommendations:

  • Wear protective equipment while travelling (mask + gloves)
  • Use a cover table when travelling between bookings
  • Clean car boot and car touch point before and after use
  • Wear appropriate PPE during the appointment and treatment
  • Use disposable tissues and immediately dispose of them safely if they need to touch doorknobs or other potential sources of contamination in the client’s home

Upon arrival and during the delivery of the service


  • The therapist carrying out the service when they show symptoms or have been exposed to coronavirus within the last 14 days
  • Contamination due to the therapist’s lack of understanding of the virus, how it spread and how to prevent contamination
  • Contamination due to poor ventilation of treatment space
  • Contamination due to close proximity between the professional and client. This is one of the cases identified by the government where a service cannot be carried out with the 2m distance rule.
  • Contamination by other household members

Mitigating actions:

  • The therapist isolates according to government guidelines when they show symptoms or have been exposed to coronavirus within the last 14 days
  • The therapists undertakes COVID19 transmission prevention training provided by an independent external provider
  • When they come to the door, take client’s temperature and verbally screen for Covid-19 symptoms
  • Don show coverings before entery
  • The therapist should put on PPE and wear at all times when delivering treatments
  • Clients are advised to be alone with the therapist in the room they receive their treatment in, without the presence of other household members
  • Clients are asked to wear a face covering during all bookings
  • Clients are also encouraged to open windows and have their treatment(s) outdoors where possible